Cornerstone VNA
  • Rochester, NH, USA
  • Full Time

Full Benefit Package

Office Administrative Assistant / Receptionist

Job Description:

Responsible for answering the incoming calls, creating a positive interaction with the caller, deal appropriately and in a timely fashion with all calls, greet people as they come into the office and direct them accordingly. Office Assistant responsibilities include correspondence, preparing forms and documents as need by The Agency, assisting in management of clinical supplies and any other office duties as assigned.

Duties and Responsibilities

  • Receives, coordinates and directs all incoming calls. Maintains a pleasant and cooperative attitude and phone voice.
  • Assists clients and visitors into the facility
  • Creates orientation manuals for newly hired staff
  • Manages Patient Safety Satisfaction Surveys for the perinatal program
  • Sends daily morning email to Hospice and Home Care from the previous evenings On Call
  • Monday and day after holidays - sends weekend Coordination notes to Hospice, Homecare and Telehealth
  • Opening and closing of office: locking doors, turning off equipment, checking windows on first floor, proper care of lab items - calls lab for pickup when necessary (labs placed in outside box by end of day)
  • Enters daily cash and checks into cash log
  • Manages OIG report monthly on all staff and Board of Directors
  • Manages LNA Newsletters
  • Prints out Newsletter and tests
  • Scores tests when returned
  • Prints and collates Chronic Care/Disease Management booklets and keeps supply stocked
  • Data Entry
  • Manages Episode Summary Reports
  • Processes orders in Fax system
  • Scans paperwork and enters appropriately into Healthcare Document Management System
  • Sends daily morning email to Home Care and Hospice on previous evening's calls
  • Orders all laboratory supplies and makes sure clinical room is in orderly fashion
  • Assists and acts as backup for management of clinical medical supplies
  • Manages postage meter, filling funds and updating logo, orders ink
  • Schedules and accepts appointments in Outlook
  • Fulfils additional duties as assigned and as necessary
  • Participates in personal growth and development
  • Chairs the Social Committee


  • Completes work and documentation with accuracy and within agency time frames
  • Requires minimal supervisor and is self-directed
  • Protects and honors customer and co-worker confidentiality
  • Meets attendance and punctuality expectations
  • Demonstrates cooperation with scheduling requests to meet agency needs
  • Consistently adheres to agency dress code
  • Demonstrates knowledge of policies and procedures applicable to own job position. Adheres to agency policies and procedures
  • Maintains agency property, supplies and equipment in manner that demonstrates accountability
  • Works towards resolutions of interpersonal conflicts as they arise
  • Develops cooperation and collaborative work efforts that generally benefit all employees.


  • Office administration/secretarial training beyond high school
  • Experience in Microsoft Office
  • Must be comfortable with use of technology


  • Medical/Dental/Life Insurance/STD, covered in full for employee
  • On-going education/training
  • Generous earned time benefits
  • Tuition reimbursement
  • AAA Basic Coverage, free for employee
  • Mileage Reimbursement, government rate
  • Exceptional and supportive work environment
  • 403(B) with employer matching
Full Job Description
Cornerstone VNA
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